--- title: "Kwikk FAQ" description: "Answers to the most common questions about Kwikk: pricing, Swish and cards, checkout, tickets, memberships and GDPR." url: "https://www.kwikk.se/en/faq" language: "en" canonical: "https://www.kwikk.se/en/faq" --- # Frequently asked questions The most common questions we get about the service. If you cannot find an answer, contact us. ### What is Kwikk? Kwikk is everything you need to sell online – with no fixed fees. Enter a name and a price and we create a Buy button you can paste anywhere. Customers stay on your page throughout checkout and get the receipt by SMS. ### How are you different from other payment solutions? Kwikk is more than a payment solution. It is an all-in-one sales tool. Some companies focus on products and orders, others on payments. Kwikk gives you both, from order and payment to delivery and bookkeeping – without fixed monthly fees. ### Who can use Kwikk? Anyone! We work to make buying and selling with Kwikk as simple and accessible as possible. ### Do I need a company to use Kwikk? Yes, or an association. To take payments with Swish, cards or invoice you need to be registered for F-tax or FA-tax with the Swedish Tax Agency. ### How do I install Kwikk? You do not install anything. Kwikk works on any website where you can edit the content. Paste the button where you want it and we handle the rest. ### Which payment methods do you support? We currently support Swish and cards from around the world. ### Does the buyer get a receipt? Yes. Right after the order we send an SMS with a receipt link, and a copy by email if provided. Buyers can also retrieve receipts at kvitto.kwikk.se. ### Does Kwikk handle refunds? Yes. In two clicks you can refund all or part of the amount. Swish is instant; card refunds can take up to three banking days. ### Do you handle different VAT rates? Yes. When you create a product you choose the VAT rate. It is shown correctly on the receipt according to Swedish rules. ### Does Kwikk comply with GDPR? Yes. Everyone who signs up gets ready-made contract texts adapted for GDPR, which you can edit whenever you want. ### I already have a website. Can I use Kwikk there? Yes. You can use our buy buttons on any website. ### Can I sell directly on Facebook? Yes, by pasting a link from your Kwikk account. You can also group products in a Mini webshop. ### Do I need my own website? No. Each buy button also gets a link you can share. Sold-out items are marked automatically in every channel. ### Can I set a stock limit? Yes. When an item is out of stock the button turns grey with the text Sold out. ### Can I sell digital products / downloads? Yes. Upload the file when you create the button. The buyer gets the link in the order confirmation by SMS and email. ### What does it cost? The standard price is 3% + SEK 3 per transaction. No fixed costs or extra fees. ### When are funds paid out? Swish goes straight to the company account. Card payouts are sent the same day but can take 1–3 banking days to arrive. Invoice payouts go out three times a week. ### Can I get bookkeeping reports? Yes. All purchases are collected on your Kwikk account. Reports can also be emailed, for example straight to your accountant. ### Is there a test mode? Yes. New accounts start in test mode. Test orders are excluded from bookkeeping. For card tests you can use 4242 4242 4242 4242. ### How are you different from other payment solutions? Kwikk is more than a payment solution. It is an all-in-one tool for selling online. Some companies focus on a product and order system, others on the payment itself. Kwikk gives you both, and helps with the whole journey from the buyer’s order and payment to delivery and bookkeeping. Other platforms that do the same thing charge fixed monthly fees and limit design and sales channels, while Kwikk works on the website you already have, on Facebook and Instagram, in newsletters or in SMS. ### Can I set a stock limit? Yes. You can set how many units of each item may be sold. When it is out of stock the button turns grey with the text Sold out. ### Does Kwikk handle partial refunds? Yes. In two clicks (Refund the order and Yes, I am sure) you can send back all or part of the amount. Swish refunds are instant; card refunds can take up to three banking days. ### Is this too good to be true? We have approached this differently from other e-commerce tools and payment services. At every step we have questioned how things are usually done, and removed anything unnecessary. That is why Kwikk does not look like anything else on the market. No fuss – just fast, safe and simple sales. ### Can tickets be printed? Yes. The buyer gets their ticket(s) by email, which can be printed. They also get an SMS with a link to the tickets, which can be saved as images on the phone. ### Can we sell tickets on site? Absolutely. When you create the buy button you also get a QR code to print and put up outside the entrance. Visitors scan it (or type the address) and buy on their phone, then show the ticket to an attendant. ### Can we export attendee lists? Yes. You can export lists of everyone who bought a ticket, including names and contact details. ### Can we limit the number of tickets? Yes. When you create a buy button you can enter how many tickets (or seats) are available. When they sell out, every buy button is disabled in all channels and turns grey with the text Sold out. ### Why should my association use Kwikk? Kwikk is the simplest way off bank giro payments and ticking off the bank statement, and onto fully digital payments. This page covers membership fees and tickets, but you can use Kwikk to sell almost anything. Whatever you sell, and whichever channel you sell in, every purchase, receipt and bookkeeping file lands in one place. That saves a lot of admin time – time you can spend on what you care about. ### What is the difference between Kwikk and Kwikk Members? Kwikk Members is a set of features that fit associations, clubs and other member groups especially well. If you want more features, such as Kwikk Take Away, email hej@kwikk.se. ### What is the total price for Kwikk Members? The standard Kwikk fee is 3% + SEK 3. A SEK 100 purchase therefore costs SEK 6, and a SEK 200 purchase costs SEK 9. You can also add a start package. Beyond that there are no fixed prices, so you can simply build the Kwikk cost into your prices. ### Does the ticket feature cost extra? No – not yet, at least. We have considered an extra charge because the feature is genuinely strong. If you register and get started with Kwikk today, it continues to be included at no extra cost. ### Do customers need an app? No. They order from the menu on their phone, on your website, or from a link you share on Facebook. No registration and no app. ### How does the customer know the food is ready? When you mark the order as ready, the customer gets an SMS. ### How does the customer pay? With Swish or card, in the same checkout. Before they pay they see the waiting time you entered. ### How does the recipient get the gift card? The gift card is sent by SMS or email. It can also be printed and wrapped. ### What does it cost to sell gift cards? The same price as other purchases: 3% of the amount plus SEK 3. No fixed fees. ### Where can I sell the gift cards? On the website you already have, on social media, or by a link. The buyer does not need an app. --- - HTML: https://www.kwikk.se/en/faq - Svenska: https://www.kwikk.se/vanliga-fragor.md - Site index: https://www.kwikk.se/llms.txt